Privacy Policy

Zuri Technologies ("we", "our", or "us") operates the Zuri mobile and web applications and the website at zuristylez.com (together, the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

Email address - For account creation and authentication
Password - Encrypted and stored securely
OAuth information - If you sign in with Google or Apple: your email address and the sign-in provider's account identifier

1.2 Photos

When you use our AI hairstyle recommendation feature:

Uploaded photos - Stored temporarily (24 hours) to generate hairstyle recommendations
Generated images - AI-generated hairstyle images are stored until you delete them or they expire (24 hours for unsaved images)
Saved favorites - Images you save to favorites are stored permanently until you delete them
Reference style images - When you use Try-On, the style image you picked from our collections is sent to the AI provider together with your photo, so that style can be rendered on you

When you use our AI hairstyle feature, your photo is sent to third-party AI providers (Google, Anthropic, and xAI) that analyze general facial attributes (such as face shape) solely to produce suitable hairstyle images. We do not perform facial recognition, identification, or biometric processing, and these providers do not use your photo to train their models.

1.3 Usage Data

Device information - Device type, operating system version, app version
Crash reports - When an error occurs, we use Sentry to diagnose it. We may collect technical details of the error, your device and app information, your account email and user ID, a screenshot of the app screen at that time (which may include your photo or a generated hairstyle), and diagnostic information about the app. This is used only to fix technical problems.
Service usage - The number of hairstyle generations associated with your account, used to enforce your usage allowance
Performance and navigation data - We use Sentry to measure how the app performs and to record a trail of the screens you opened and actions you took before a problem, so we can reproduce it. A sample of ordinary sessions is measured too, not only ones that fail.
IP address - Your device's IP address reaches our servers when the app calls them. We use it to apply rate limits and to protect the service from abuse.

1.4 Content You Write

When you use the Virtual Stylist, the messages you type are sent to our servers and to the AI providers listed in Section 9 in order to generate a reply, and are stored with your session. If you send us feedback or give a reason when deleting your account, we store the text you write. This content is kept with your account and is not used for advertising or profiling.

1.5 Face / Facial Data

Zuri does not collect or store biometric identifiers or faceprints and performs no facial recognition or identity verification. When generating hairstyles, our third-party AI providers transiently analyze general facial attributes (e.g., face shape) from your uploaded photo solely to recommend and render hairstyles. Any attribute analysis derived for this purpose is stored with the corresponding generation and is automatically deleted after 24 hours — or, if you save the result to Favorites, retained until you delete that favorite. This data is never used for identification, advertising, or profiling.

1.6 Using Zuri Without an Account

You can use Zuri's core features without registering. The first time you use one, we create an anonymous session identified by a randomly generated identifier. That identifier is not linked to your name, email address or any other personal detail, and we do not ask for any. Photos you upload and images generated for you during an anonymous session are handled exactly as described elsewhere in this policy. If you later create an account, it is created against the same identifier, so the photos and generations you already made remain available to you.

2. How We Use Your Information

We use collected information for:

Service provision - To generate AI hairstyle recommendations
Account management - To create and manage your account
Communication - To send you service-related notifications
App improvement - To improve app features, reliability, and performance. We do not use your photos or any facial analysis to train AI models.
Support - To respond to your inquiries and provide customer support
Security - To protect against fraud and abuse
Support and quality - Authorised members of our staff may access your photos, generated images and messages where that is necessary to answer a support request, investigate a fault, or maintain the quality and safety of the service. This access is limited to staff accounts that have been granted it.

3. Data Retention

Uploaded photos - Deleted after 24 hours unless saved to favorites
Generated images - Deleted after 24 hours unless saved to favorites
Facial-attribute analysis - Stored with the corresponding generation; deleted after 24 hours unless the result is saved to Favorites, in which case retained until you delete it.
Saved favorites - Stored until you delete them
Account data - Stored until you delete your account. On deletion your account is deactivated immediately and scheduled for permanent deletion; you can restore it by signing back in within 30 days, after which it is permanently removed.
Virtual Stylist messages - Stored with your chat session and kept until you delete your account
Feedback you send us - Kept until you delete your account
Consent records - We keep a record of the permissions you give and withdraw for as long as your account exists, so that what you agreed to, and when, can be shown. Withdrawing a permission adds a record; it does not erase the earlier one.
Blocked-message records - If something you write is blocked by our automated checks, a record of that is kept for as long as your account exists
Anonymous session data - If you use Zuri without an account, the anonymous identifier and what was created under it are removed automatically within 30 days
Crash reports - Retained for 90 days for debugging purposes

4. Data Sharing

We do NOT sell your personal information. We share data only with:

Service providers - Cloud hosting and infrastructure (Amazon Web Services), delivery of app images and style collections over a content delivery network (Amazon CloudFront), email for account, verification and deletion notices (Amazon SES), and crash and performance reporting (Sentry)
AI providers - To generate hairstyle images, your uploaded photo — and, when you use Try-On, the reference style image you selected — is sent to Google (Gemini), Anthropic (Claude), and xAI (Grok). We require them to protect it to the standard set out in this policy, to use it only to perform the service we have engaged them for, and not to use it to train their models.
Legal compliance - If required by law or to protect our rights
Business transfers - In connection with a merger, acquisition, or sale of assets (with notice)

5. Your Rights

Depending on your location, you may have the following rights:

Access - Request a copy of your personal data
Correction - Request correction of inaccurate data
Deletion — If you have an account: you can delete it and your data yourself in the app, at Settings → Delete Account, or at https://www.zuristylez.com/delete-account — no request needed. Your account is deactivated immediately and permanently removed after a 30-day recovery window.
If you use Zuri without an account: photos you upload are deleted after 24 hours, and generated images after 24 hours, since saving to Favorites requires an account. The anonymous identifier created for your session is removed automatically within 30 days.
Portability - Request export of your data in a portable format
Objection - Object to processing of your data
Withdraw consent - Withdraw consent where processing is based on consent

To exercise any other right, contact us at support@zuristylez.com

6. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (HTTPS/TLS)
Secure password hashing (bcrypt)
Automated dependency and code scanning in our build pipeline
Access controls and authentication, including restricted staff access to production systems

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Our App is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@zuristylez.com and we will delete it.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. By using our App, you consent to such transfers.

9. Third-Party Services

Our App integrates with third-party services:

Google Sign-In - Google Privacy Policy
Apple Sign-In - Apple Privacy Policy
Sentry (crash reporting) - Sentry Privacy Policy
Google Gemini (AI hairstyle generation) - Google Privacy Policy
Anthropic / Claude (AI image processing) - Anthropic Privacy Policy
xAI / Grok (AI hairstyle generation) - xAI Privacy Policy

These services may collect information used to identify you. We require each of these providers to protect your information to the same standard set out in this policy, and to use it only to perform the service we have engaged them for. They do not use your photos or messages to train their models, and they may not sell or share your information for their own purposes. Links to their privacy policies are provided above for reference.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed (we do not sell)
Right to delete personal information
Right to opt-out of sale (not applicable - we don't sell)
Right to correct inaccurate personal information we hold about you
Right to limit our use and disclosure of sensitive personal information, which includes the photographs you upload
Right to non-discrimination for exercising your rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR including:

Right of access, rectification, erasure, restriction, portability, objection
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Our lawful basis for processing: Contract (creating your account and providing the service you asked for), Consent (sending your photo to the AI providers listed in Section 4, which you give in the app and may withdraw at any time), and Legitimate interests (improving the service, and keeping it secure).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new policy in the App
Updating the "Effective Date" at the top

Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Zuri Technologies
Email: support@zuristylez.com